Customer Satisfaction

Customer Service Surveys that we have initiated show that our focus on customer service has not gone unnoticed. Our respondents gave us marks of 100% for customer satisfaction 100% of our respondents said "yes" when asked if they would recommend the Chamber of Commerce Benefits Plan to other businesses.


Speed and accuracy of preparing booklets, ID cards, drug cards, etc.
  Previous Survey Most Recent Survey
"Very Satisfactory" 60% 88%
"Satisfactory" 40% 12%
"Unsatisfactory" 0 0


Speed of claim payments
"Very Satisfactory" 63% 79%
"Satisfactory" 37% 21%
"Unsatisfactory" 0 0


Accuracy of claim payments
"Very Satisfactory" 69% 88%
"Satisfactory" 31% 12%
"Unsatisfactory" 0 0


Accuracy and timeliness of premium invoicing
"Very Satisfactory" 72% 89%
"Satisfactory" 28% 11%
"Unsatisfactory" 0 0


Responsiveness to premium enquiries and adjustments
"Very Satisfactory" 78% 89%
"Satisfactory" 22% 11%
"Unsatisfactory" 0 0


Responsiveness to claim problems and inquiries
"Very Satisfactory" 78% 94%
"Satisfactory" 22% 6%
"Unsatisfactory" 0 0


Would you recommend the Chamber of Commerce Benefits Plan to others?
"Yes" 100% 100%


Testimonials