Customer Satisfaction
Customer Service Surveys that we have initiated show that our focus on customer service has not gone unnoticed. Our respondents gave us marks of 100% for customer satisfaction 100% of our respondents said "yes" when asked if they would recommend the Chamber of Commerce Benefits Plan to other businesses.
Speed and accuracy of preparing booklets, ID cards, drug cards, etc. |
|
Previous Survey |
Most Recent Survey |
"Very Satisfactory" |
60% |
88% |
"Satisfactory" |
40% |
12% |
"Unsatisfactory" |
0 |
0 |
Speed of claim payments |
"Very Satisfactory" |
63% |
79% |
"Satisfactory" |
37% |
21% |
"Unsatisfactory" |
0 |
0 |
Accuracy of claim payments |
"Very Satisfactory" |
69% |
88% |
"Satisfactory" |
31% |
12% |
"Unsatisfactory" |
0 |
0 |
Accuracy and timeliness of premium invoicing |
"Very Satisfactory" |
72% |
89% |
"Satisfactory" |
28% |
11% |
"Unsatisfactory" |
0 |
0 |
Responsiveness to premium enquiries and adjustments |
"Very Satisfactory" |
78% |
89% |
"Satisfactory" |
22% |
11% |
"Unsatisfactory" |
0 |
0 |
Responsiveness to claim problems and inquiries |
"Very Satisfactory" |
78% |
94% |
"Satisfactory" |
22% |
6% |
"Unsatisfactory" |
0 |
0 |
Would you recommend the Chamber of Commerce Benefits Plan to others? |
"Yes" |
100% |
100% |
Testimonials
- "Doing a great job – can't think of any problems – your staff is great – easy to deal with!"
- "We are very satisfied with the service at this time. All enquiries have always been handled in a timely manner."
"Enjoy the helpfulness of the office staff and friendliness."
- "Very easy program to administer. The support is great and I get answers back quickly. Keep up the good work!"